Checkout showed the same estimated arrival time so I proceeded and paid. On I purchased a sofa from Z Gallerie for $2570.94 (this includes $299 shipping).
Z gallerie sofa sectional full#
I am requesting a full refund based on the original email that was sent to me on **** from z gallerie. The bed has been sitting in a dirty warehouse since **** when I refused the order. I called customer service and they refused to honor their original email of refunding my purchase. I had already been told that a refund would be issued and therefore already purchased another bed. I then received an email on **** at 5:26pm that they are sending another cleaning crew to attempt to clean the bed and that they would not offer a refund until they got a report from the technician. Based on this info, I ordered another bed from another company. I sent an email back confirming to process the refund. On 3/21 *********************** from the escalation department sent me an email that the bed could not be cleaned and that a full refund would be issued (see supporting documents). They told me they would attempt to have the bed cleaned and if they could not, a refund would be issued.
I called the delivery company and they advised me to refuse the item, this was all happening while they were attempting to bring in the other part of the bed. When they delivered the bed, there was black marks all over the white bed. I purchased a bed on 3/21 from Z Gallerie for $1778.42. Ive never received such ridiculously poor customer service from such a renowned company. They are now refusing to reimburse me for this over $400 for items I never received after it was their error while inputting. Apparently they attempted to call me and when they couldnt reach me, sent my items back and charged me for shipping and restocking. The mailing address was the only thing put in correctly. It turns out the employee put in the incorrect phone number and email address. It was a check for only part of my order. I eventually figured out that the check was from z gallerie as that was the only pending large order I had. It was unclear what the check was for and after multiple attempts at calling direct buy, they were unable to tell me what the check was for. I received a check from directbuy in June. I therefore wasnt expecting anything until then. By the time the transaction was complete an hour later, the employee told me that both items wouldnt be shipped until June to July. The computer shut down several more times. Midway through, the employee had me write down my info and confirm it in the computer. I remained calm as the computer shut down multiple times and we had to start all over again multiple times. I was in the store for an hour with my three small children trying to make this transaction.
I purchased a coffee table and rug in person at the store with cash in February 2023. Your involvement would not only contribute to the resolution of my specific issue but also serve as a testament to the Better Business Bureau's commitment to safeguarding consumer interests and maintaining high standards within the business community. I would greatly appreciate your efforts in advocating for my rights as a consumer and in holding Z Gallerie accountable for their misleading practices and inadequate customer service. I seek a fair resolution that includes timely delivery of my order as well as appropriate compensation for the undue stress and inconvenience caused by this prolonged delay. I kindly request your intervention in this matter and your assistance in ensuring that Z Gallerie takes immediate action to rectify the situation. In this case, I have ************* by Z Gallerie's handling of my order and their failure to address the resulting inconveniences adequately. I have made attempts to seek a refund or compensation for the considerable delay and the distress it has caused me, but regrettably, these options have been denied to me.Īs a consumer, I believe it is essential for businesses to uphold their commitments and provide transparent, timely, and accurate information to their customers. The delay has persisted, and it is evident that my order is not being prioritized as promised. This inconsistency in information has only served to exacerbate my frustration and undermine my confidence in the company's ability to provide accurate and reliable updates.įurthermore, despite the assurance that Z Gallerie is diligently working to expedite my order, the reality is quite the opposite.
To my disappointment, I have now been informed that the revised estimated delivery timeframe has shifted to early to mid-August. I believe that the practices employed by the company in addressing my concerns have been misleading and unsatisfactory.
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